Contact us
We’d love to hear from you
Do you need an authorised financial adviser? Certus Financial Group offers financial advisory services covering Investment, Lending, KiwiSaver, Superannuation, and General and Personal Insurance.
We can help you achieve your financial goals,
Contact Our CFG Financial Adviser Team today.
Auckland Head Office
161C Marua Road
Mt Wellington, Auckland 1051
PO Box 26621
Epsom 1344
Phone 0800 2823 7887
Email: enquiry@certusnz.co.nz
or refer to Certus Teams for adviser /staff contacts
For general enquiries, please fill out the form below and we will get back to you shortly:
What you should do if you have a problem, concern or complaint
If you have a problem, concern or complaint about any part of our service, please tell us so we can try and resolve the issue.
In the first instance, please contact your Adviser directly. If you are not 100% satisfied with their response, complaints may also be made via:
Email: complaints@certusnz.co.nz
Phone: 0800 2823 7887
If we cannot agree on how to fix the issue or you decide not to use our internal complaints scheme, you can contact the following independent body who manage disputes for our industry:
The Insurance and Financial Services Ombudsman (IFSO)
Phone: 0800 888 202
Email: info@ifso.nz
P O Box 10 845, Wellington 6143
As a member of the Wealthpoint Network we are bound by the Wealthpoint complaints process which can be found here